Delete your Plavnt Vendor account
This page is for store owners and store staff who use the Plavnt Vendor app, published by Plavnt (IMCAN QUMMAM COMPANY). It explains how to ask us to delete your account and what happens to your data.
Two ways to request deletion
1. In the app
If your version of the Plavnt Vendor app has a delete-account option in its settings, you can use it: you confirm with your password and your account is deleted at once. Otherwise, use the form below.
2. With the form on this page
- Enter the email address of your Plavnt Vendor account below and send the request. Nothing is deleted at this stage.
- We verify that you hold the account using the contact details already registered on it: a phone call to the number on the account, a reply from the account's registered email address, or — for a staff account — confirmation by the store owner. We will never ask for your password.
- Once we have verified that you hold the account, we delete it. If we cannot verify it, the request is rejected and nothing is deleted.
For your protection, this page gives the same answer whether or not an account exists for the email entered.
What is deleted
- Your ability to sign in: your password, sessions, sign-in tokens and notification registrations (FCM tokens) are revoked.
- Your email address, name, phone numbers, address, coordinates, device identifiers and profile picture, which are deleted or replaced by anonymous values.
- Your notifications, reviews, saved occasions, and the saved addresses that no order uses.
- Your place in your store's user list.
What is kept, and why
| Kept | Why |
|---|---|
| Orders and order lines, payments, payouts and account adjustments of the store | Financial and accounting records we may be legally required to keep (for example for tax purposes), and the store's and customers' order history |
| Order status history, with its notes, photos and location stamps | Proof of delivery, customer support and dispute resolution |
| Order messages | Part of the order record shared with the customer; dispute resolution |
| The store (including its contact details), its products and its other staff accounts | They belong to the store, not to your personal account. If the store's contact details are your personal ones, contact us to change them or to close the store. |
| If you also ordered as a customer with this account: those orders, with their delivery name, phone and address, and their payment records | Same reasons as the store's orders |
| A record that the deletion took place (date, internal account and store numbers, no contact details) | Audit, and proof that your request was carried out |
Kept records are attached to the anonymised account (shown as "Deleted user") or to the store, no longer to your profile. They can still contain what you entered or captured in them yourself: for example the text of your order messages and status notes, the photos you took, and the location recorded with a status update. We keep them only as long as we need them for the purposes above or as the law requires.
Analytics and crash data collected by Google Firebase (see the privacy policy) are not linked to your email, name or phone number; Google deletes them at the end of their retention period.
Store owners: deleting your account does not close your store or delete its staff accounts, orders or financial history. To close the store itself, contact us.
Contact
Questions about deletion or your data: info@plavnt.com. See also the Plavnt Vendor privacy policy.